Managed End User Computing Evaluation
NextGen IT Services helps assess and improve your end-user computing environment. Our team evaluates your current setup and uses industry best practices to make it better. We focus on both the technical and functional aspects to improve the overall experience for users.
- Endpoint Management to Identify IT Assets: We help you track and manage all your IT equipment.
- Align IT Asset Disposition with Service Management: We make sure your IT asset management matches your service processes.
- Evaluate User Compute Needs Based on Service Model: We assess what users need in terms of IT support.
- Recommend Improvements to Support Tools and Processes: We suggest ways to improve your support tools, processes, or staffing.
Our goal is to ensure a smooth, reliable experience for end users while using the best digital management practices.
IT Device Lifecycle Management
NextGen IT Services offers IT device lifecycle management to optimise your end-user computing environment. Our services are designed to help you get the most value from every device, no matter which one your employees use. We provide the following device management services:
- Evaluate and Prioritise Business Goals: We ensure your device procurement is aligned with your business needs, both logistically and financially.
- Provide Logistical Support for Technology Rollouts: We assist in deploying large technology rollouts and expanding coverage across various locations.
- Consistent Procurement and Installation Models: We deliver a standardised approach for procurement and installation across multiple global locations, ensuring compliance with local regulations.
- Reduce Operating Costs: Our services help lower costs by efficiently managing and maintaining your current technology.
- Compliant IT Asset Disposal: We guarantee secure and compliant disposal of IT assets, whether physical or virtual, following industry standards.
Our goal is to ensure your devices are well-managed, cost-effective, and aligned with your business objectives, providing a seamless and efficient experience across all locations.
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End-User Support Service Desk
NextGen IT Services helps build, evaluate, and offer recommendations to improve your end-user support service desk and IT lifecycle management operations. We ensure that your outsourced provider has the right skills at the right time, meeting your internal service level agreements (SLAs). Our consulting team aligns your service desks, allowing you to focus on bigger IT challenges. In short, we provide:
- On-Site, Remote, and Hybrid Support Models: We offer flexible support options to suit your business needs.
- Federated Models for Smart Hands: We provide on-site support anywhere, anytime, with smart hands services.
- Smart Logistics: We ensure the fast, global delivery of critical parts, often on the same day.
- Enhanced End-User Solutions: We support sectors like K-12 education, retail, finance, and more.
Our goal is to improve your support services, enabling you to focus on larger IT priorities while we handle the rest.
Why Choose Us?
NextGen IT Services is the right choice for all your IT needs. We have over 15 years of experience and provide reliable, high-quality solutions. Our team works hard to ensure your end-user computing environment runs smoothly, from product selection to ongoing support. We offer flexible services, including on-site, remote, and mobile device management. We focus on making your IT systems efficient and secure, so you can focus on your business. With our expert support and customised solutions, you can trust us to help you achieve your goals and improve your IT operations.